As we face the constant challenge of adapting to change, businesses struggle to keep their application deployments on pace.
Application migration and automation emerges as the crucial linchpin, transforming the agility of IT Service Management and propelling change enablement to new heights.
Applications are the lifeblood of end user computing and introducing change can pose risks and negatively impact businesses.
Below will walk through a use case on Rimo3 and how we can provide the automation required to embrace ITLv4 Change Enablement.
Information Technology Infrastructure Library (ITIL) change management is a core discipline in IT Service Management (ITSM). It’s most often used in the context of implementing changes within an IT environment. The IT environment is there to support the business and its employees & customers.
Changes like updating end user device operating systems (patches or upgrades) and maintaining the application estate that resides on the user’s endpoint devices.
These changes need to be planned, categorized (Standard, Normal, Emergency) approved, implemented, and then reviewed post implementation.
These best practices ensure change is made in a structured process where it can be tracked to continuously be approved upon. Because of the increasingly growing complexity of IT landscapes over time, processes intended to make IT professional’s life easier became more cumbersome.
All good frameworks need to evolve over time to keep up with the current requirements and demands. The frequency of change is increasing exponentially in today’s IT landscape and with that brought forth disadvantages to the change management v3 principles.
Here are some of those disadvantages:
Is there a better way? There is.
The evolution of streamlining Change Management is Change Enablement and here’s why.
Change enablement is the elevated approach to change management leveraging version 4 of Information Technology Infrastructure Library (ITILv4) best practices. It’s designed to equip people with processes, tools, and strategies to manage the increased pace and complexity of change in today’s world.
When done effectively it ultimately results in more changes being implemented faster and originating from all lines of business. The key component to embracing change enablement is to leverage automation to enhance existing processes.
Let’s walk through the steps involved in a critical OS update before deploying to thousands of end user devices hosting thousands of applications.
Here are the steps:
There are four positive outcomes resulting from this change enablement story powered by Rimo3.
Change Implementation is accelerated, automated, and devices are updated ensuring compliance and security.
Decrease of user productivity risk is mitigated by leveraging Rimo3 to ensure applications will not be negatively impacted as a result of the Change.
Operational efficiency is gained by embracing a DevOps approach in a traditional Windows environment removing as much manual human efforts as possible.
Resources are unburdened with manual time-consuming task and liberated to focus on more strategic initiatives.
Rimo3's software platform harnesses intelligent automation to streamline application management within IT Service Management, providing essential data and insights to optimize application portfolios.
By facilitating change enablement, it helps customers mitigate risks and reduce the impact of changes, enabling swifter work processes and expedited deployment. This ensures end-users maintain access to their workspaces and applications, which are vital for sustained business success, simplifying the manual and complex aspects of application management.
Leveraging Rimo3’s RESTful API integration fabric, a key ITSM discipline like change enablement can be powered by Rimo3.